The Tanjore Tiffin Room

Return & Refund Policy

Effective from 11 August 2026

The Tanjore Tiffin Room ("TTR", "we", "us", "our") is a dine-in restaurant with locations in Versova, Bandra and Nesco (Mumbai), Balewadi (Pune) and Anjuna (Goa). We do not sell physical products online, so this policy does not cover product returns in the usual retail sense. Instead, it explains how cancellations and refunds work for the two things you can book with us online: table reservations and private dining or large group bookings.

1. Table Reservations

Reservations made through our website's booking widget for tables of six guests or fewer are free to book and free to cancel or reschedule. No advance payment is collected at the time of booking a standard table.

• You can cancel or change a table reservation any time before your booked slot at no charge.
• We kindly ask for at least 2 hours' notice if you need to cancel or reduce your party size, so we can offer the table to other guests.
• Repeated no-shows without notice may affect our ability to hold future reservations for the same contact number, at our discretion.

2. Private Dining & Large Group Bookings

For private dining, celebrations, or group bookings (typically 12 guests and above), we may request an advance amount to confirm your date and hold the space for you. Where an advance has been collected:

• More than 7 days before the event: full refund of the advance amount.
• 3–7 days before the event: 50% of the advance amount is refunded; the remainder is adjusted against food and beverage charges on the day, or retained as a rescheduling credit valid for 90 days.
• Less than 72 hours before the event: the advance is non-refundable, but may be adjusted as a credit toward a rescheduled date within 90 days, subject to availability.
• Any advance paid is always adjusted against your final bill on the day of the event — it is a booking guarantee, not a separate charge.

3. If We Need to Cancel

On the rare occasion that we're unable to honour a confirmed reservation or private dining booking — due to circumstances such as unforeseen closures, health and safety requirements, or events beyond our control — we will:

• Notify you as early as possible using the phone number or email you provided at the time of booking.
• Offer you a full refund of any advance paid, or help you reschedule to a date that works for you, whichever you prefer.

4. How to Cancel or Request a Refund

To cancel a booking or request a refund, please contact the outlet you booked with directly by phone, or reach our group reservations team on WhatsApp:

• WhatsApp (private dining & group bookings): +91 83695 42925
• Versova: +91 89281 85694
• Bandra: +91 73030 21212
• Nesco: +91 99202 79745
• Pune — Balewadi: +91 90826 14202
• Goa — Anjuna: +91 75067 41286

Please have your booking name, date, and outlet ready when you reach out — it helps us process things faster.

5. Refund Processing Time

Approved refunds are processed back to the original mode of payment within 7–10 business days. The exact time it takes to reflect in your account after that depends on your bank or payment provider and is outside our control.

6. Vouchers & Gift Cards

If you've been issued a rescheduling credit or voucher under this policy, it is valid for 90 days from the date of issue, is non-transferable, and can be redeemed at any TTR outlet against food, beverage or private dining charges.